Help & Support

A: At Cherry Mochi, we take great care to ensure your kawaii bouquet arrives exactly as ordered. Because most of our items are handmade and crafted specifically for you, we do not accept returns due to incorrect orders or address errors, so please verify all details carefully before completing your purchase. However, if your order arrives damaged or there is a major issue, please contact us promptly via email with details and photos so we can assist you with a resolution.

A: Cherry Mochi ships its unique handmade kawaii bouquets worldwide. Delivery times typically range from 1 to 3 weeks, depending on your location. While international shipping can vary, we strive to process and dispatch orders as quickly as possible to ensure you receive your bouquet promptly. We recommend placing orders in advance for special occasions to accommodate any potential delays and guarantee your gift arrives on time.

A: Once your handmade kawaii bouquet order from Cherry Mochi has been dispatched, you will receive an email containing a tracking link. You can use this link to monitor the status and location of your shipment until it arrives. This ensures you stay informed every step of the way, allowing you to anticipate the delivery of your unique, handcrafted gift with ease and confidence.